Welcome to Redel Cookware Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium kitchenware, delivery services, and shopping experience. Whether you’re a professional chef or a home cooking enthusiast, we’re here to ensure your culinary journey begins with confidence.
About Our Products
What types of cookware and kitchen tools do you specialize in?
We specialize in premium European-style kitchenware including:
- Professional-grade bakeware (bakers, casseroles, loaf pans)
- High-quality knives (chef’s knives, bread knives, cheese knives)
- Bar and beverage tools (cocktail glasses, beer glasses, bar tools)
- Essential kitchen accessories (baking mats, butter dishes, coasters)
- Small appliances (blenders, choppers)
Are your products suitable for professional kitchens?
Absolutely! Many of our products are professional-grade, designed to meet the demands of both home chefs and commercial kitchens. Our knives, bakeware, and cookware are particularly popular among culinary professionals.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, every order is carefully packed with premium protective materials that make our packages presentation-worthy. Each shipment includes a detailed packing slip for easy inventory.
Ordering & Account Information
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This will allow you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
Where do you ship?
We ship worldwide from our Austin headquarters, excluding some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: Via EMS for orders over $50 USD, delivered in 15-25 business days after dispatch
How can I track my order?
Once your order ships, we’ll send tracking information directly to your email. You can use this to monitor your package’s journey to your kitchen.
What if my package is damaged during shipping?
While we use premium packaging materials to protect your items, if damage occurs, please contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll arrange for a replacement or refund.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original condition, and in their original packaging. Please contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method and may take additional time to appear on your statement.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different item, please return the original purchase (following our return policy) and place a new order for the item you want.
Still Have Questions?
Our team of cooking enthusiasts is always ready to assist you. Contact us at [email protected] for any additional questions about our products or services.
Happy cooking from the Redel Cookware Shop Team!