Privacy Policy

1. Information We Collect

Like our carefully curated collection of European-style bakeware, we collect only what’s essential:

• Personal Information: When you make a purchase, we collect your name, billing/shipping address, email, phone number, and payment details (processed securely through our PCI-compliant gateway).
• Transaction Data: Details about purchases, including products ordered, payment method (credit cards, PayPal), and order history.
• Technical Information: IP address, browser type, device characteristics, and Site usage data through cookies (see Section 6).
• Communications: Records of customer service inquiries sent to [email protected].

2. How We Use Your Information

We handle your data with the same precision as our chef’s knives:

• Process orders and deliver premium cookware worldwide (excluding certain Asian and remote regions)
• Provide customer support for our international clientele of home cooks and professional chefs
• Improve our Site’s functionality and your shopping experience
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud with security measures as robust as our cast iron construction
• Comply with legal obligations (tax calculations, regional regulations)

3. Data Sharing & Disclosure

We share information only when necessary, like carefully selected ingredients in a recipe:

• Service Providers: Payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT security partners—all held to strict confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights (e.g., fraud investigations).
• Business Transfers: In the event of a merger or acquisition, with notice to affected users.

We do not sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with the same diligence as our packaging protects your cookware:

• All payment data is encrypted using 256-bit SSL technology
• Card numbers are tokenized and never stored on our servers
• Regular security audits of our Austin-based systems
• Data is retained only as long as necessary for order processing, legal compliance, or legitimate business needs

5. Your Rights

You have control over your information, just as you control your culinary creations:

• Access & Correction: Request a copy of your data or update inaccuracies
• Deletion: Ask us to erase personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications (transactional messages will continue)
• Restrict Processing: Limit how we use your data in certain circumstances

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days, just as promptly as we handle customer service inquiries.

6. Cookies & Tracking Technologies

Our Site uses cookies—like the essential tools in your kitchen—to enhance functionality:

• Essential Cookies: Required for checkout processes and account login
• Performance Cookies: Help us improve Site performance (e.g., Google Analytics)
• Advertising Cookies: Used sparingly to show relevant product recommendations

You may adjust browser settings to refuse cookies, though some Site features may not function properly.

7. International Data Transfers

As a global retailer (serving North America, Europe, and Australia primarily), data may be transferred to and processed in the United States. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

8. Children’s Privacy

Our premium kitchenware is intended for adult purchasers. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Policy Updates

We may update this policy occasionally, just as we refine our product offerings. Significant changes will be notified via email or Site notice. Continued use after changes constitutes acceptance.