At Redel Cookware Shop, we stand behind our premium kitchenware with the same confidence that professional chefs place in our products. Should any item not meet your expectations, we offer a straightforward returns process that respects your time and culinary passion.

Our Return Commitment

We accept returns within 15 days of delivery for most items in their original condition (unused, with all packaging and tags). Your satisfaction matters as much to us as the craftsmanship of our European-style bakeware and precision knives.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened Baking Mats (potential contamination risk)
  • Used Bar Tools and Beverage Accessories
  • Personalized items (engraved Chef’s Knives or monogrammed Butter Dishes)
  • Final sale items (clearly marked during checkout)

Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Redel Customer Service,

I would like to initiate a return for my recent purchase (Order #______).
Items to return: [Product Names]
Reason for return: [Quality Issue/Wrong Item/Change of Mind]
I prefer: [Refund/Exchange for ______]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Authorization

Within 2 business days, we’ll email:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for quality issues/wrong items)

Step 3: Package & Ship

Securely repackage items with all original materials. Include the completed return form (provided with your order). For change-of-mind returns, you’ll be responsible for return shipping costs ($12.95 via DHL/FedEx).

Step 4: Processing

Allow 3-5 business days after we receive your return for processing. You’ll receive email confirmation when completed.

Refund Details

Refunds are issued to your original payment method within:

  • Credit Cards: 3-5 business days (appears on your next statement)
  • PayPal: Typically within 24 hours

Note: Original shipping fees are non-refundable except for defective/wrong items.

Exchange Policy

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Specify desired replacement item(s)
  3. We’ll ship your new items once the return is received
  4. Price differences will be charged/refunded as needed

International Returns

For our global customers (excluding certain Asian/remote regions):

  • Customs fees/duties are non-refundable
  • Return shipping costs apply unless item is defective
  • Allow 2-3 weeks for international return processing

Damaged or Defective Items

If your premium cookware arrives damaged:

  1. Photograph the damage and packaging
  2. Email images to [email protected] within 48 hours
  3. We’ll arrange free return shipping and immediate replacement

Our team handles all returns with the same attention to detail that goes into crafting our kitchenware. For urgent concerns, contact us at [email protected] or by post at 3869 Bubby Drive, Austin, TX 78741, USA.